Basic Tip: Added fitting room controls are a tool to use to deter shoplifting – such as closing/locking doors when rooms are not in use, maximum limit of items that can go into the room, employees must place merchandise and customer in room – are all good ideas of how to maintain control of the fitting rooms.
Advanced Tip: If your employee is the person to place both the customer and merchandise in the room, the employee will have a great idea of what is in the room. This is an opportunity to not only deter shoplifting or possibly recover the concealed merchandise – but also for the selling opportunity as well.
Basic Tip: Controlling the fitting room area by having an associate present, especially during busy times, cleaning out fitting rooms as soon as a customer is finished, being aware of what a customer brings into the fitting room and/or look in all small areas of a room for emptied/discarded tags will assist greatly in lowering exposure to external theft from the fitting rooms.
Advanced Tip: Implement a “Hanger/tag” log to aid in building awareness to the fitting rooms. This log will be used by tracking each and every time an associate finds a hanger or tag in a fitting room. You will quickly tell when/where the issues are and if a pattern develops on when to deploy more staff to the area or greater deterrence will be needed.