Sunday, 10 September 2017 15:00

Hurricane Irma Merchant Alert

With Hurricane Irma approaching our State, the Florida Retail Federation and our merchant program Florida Bankcard Solutions would like to take a moment to remind you of some recommendations to help protect your merchant processing account.

IN ADVANCE OF THE STORM:

  • Make sure you settle and then secure your credit card terminal and cables in a dry location.
  • Store your past sales receipts in a dry storage location away from potential moisture.

AFTER THE STORM:

  • If you have power but your internet is not working, your terminal can be set to dial backup. Call customer service if you need assistance in setting up this function.
  • If you do not have power you can still accept cards but be sure to call for a voice authorization. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 4 for voice authorizations.
  • Be sure to make a manual imprint of the credit card to verify the card was in your possession during the transaction. Have the cardholder sign the imprinted slip.
  • If your equipment has been damaged or is not functioning after the storm, call customer service to acquire new equipment.

As always, please call us with any questions or assistance you need. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 2.

Most important, please be safe during this storm as it approaches the state and stay tuned for updates from the Florida Retail Federation as we have staff in place at the State of Florida’s Emergency Operations Center.

Published in Hurricane Irma
Wednesday, 06 September 2017 14:48

Hurricane Irma Merchant Alert

With Hurricane Irma approaching our State, the Florida Retail Federation and our merchant program Florida Bankcard Solutions would like to take a moment to remind you of some recommendations to help protect your merchant processing account.

IN ADVANCE OF THE STORM:

  • Make sure you settle and then secure your credit card terminal and cables in a dry location.
  • Store your past sales receipts in a dry storage location away from potential moisture.

AFTER THE STORM:

  • If you have power but your internet is not working, your terminal can be set to dial backup. Call customer service if you need assistance in setting up this function.
  • If you do not have power you can still accept cards but be sure to call for a voice authorization. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 4 for voice authorizations.
  • Be sure to make a manual imprint of the credit card to verify the card was in your possession during the transaction. Have the cardholder sign the imprinted slip.
  • If your equipment has been damaged or is not functioning after the storm, call customer service to acquire new equipment.

As always, please call us with any questions or assistance you need. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 2.

Most important, please be safe during this storm as it approaches the state and stay tuned for updates from the Florida Retail Federation as we have staff in place at the State of Florida’s Emergency Operations Center.

Published in Retail News
Wednesday, 12 October 2016 01:49

10-12-2016 - FRF's Weekly Loss Prevention Tips

Basic Tip: Fraudulent use of a credit card is overwhelmingly the #1 chargeback retailers are facing today. Some warning signs of possible fraudulent use of a credit card are: Selection of merchandise without paying attention to price, size or color or items and not trying them on if apparel and/or purchase of either large quantities or large dollar amount gift cards especially when it is not during a holiday.

Advanced Tip: Not fully EMV (Chip and Pin) compliant? One of the things you can do is to verify the last 4 digits of the physical card compared to what is shown on your register or receipt. If the numbers do not match – then either cancel or void the transaction and request another form of payment.

FOR IMMEDIATE RELEASE: September 9, 2015
CONTACT: James Miller, This email address is being protected from spambots. You need JavaScript enabled to view it., (850) 701-3015

Come October 1, if a business is not accepting EMV cards, the liability for fraudulent activity on credit/debit cards with chips switches from the card issuer to the business; FRF encourages businesses to make change to protect themselves and their customers

TALLAHASSEE, FL – The Florida Retail Federation (FRF), the state’s premier trade association representing retailers for over 75 years, reminds Florida businesses of the upcoming October 1 liability shift date and to update their point-of-sale terminals to allow them to accept the new security-enhanced EMV chip cards. After October 1, the liability for counterfeit fraud shifts from the card issuer to the merchant. By making this change, businesses will help save themselves potentially tens of thousands of dollars in fraudulent charges, while also increasing the safety and protection of their company and their customers.

“We strongly encourage every business in Florida to make the switch to the EMV chip cards, which provide more security for the consumer and less liability for the business owner,” said FRF President/CEO Rick McAllister. “FRF stands ready to support Florida’s 270,000 retailers and their millions of point of sale terminals which need to incorporate this newer technology to continue providing their customers with a safe and enjoyable shopping experience.”

EMV - which stands for Europay, MasterCard and Visa - is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. This technology was adopted by most European countries more than a decade ago and has resulted in significant drops in fraud, saving merchants hundreds of millions in lost income. While at the same time, fraud in America has doubled.

To help those businesses wary of the initial upfront investment that comes with upgrading their technology and point of sale terminals, FRF is offering terminals for just $99, down from the already low rate of $350. This was done to ensure that every business that wanted to make the switch has the financial capabilities to do so.

“FRF has been working with our members to both inform them of this upcoming change and support their efforts to make the switch to accepting EMV,” said Jon Stolp, FRF’s Vice President of Membership. “It’s our goal to do whatever we need to do to convert as many of our members as possible prior to the liability shift date and we are encouraged by the response so far.”

ABOUT THE FLORIDA RETAIL FEDERATION
The Florida Retail Federation is the statewide trade association representing retailers -- the businesses that sell directly to consumers. Florida retailers provide one out of every five jobs in the state, pay more than $49 billion in wages annually, and collect and remit more than $20 billion in sales taxes for Florida’s government each year.

Published in Media Relations