Monday, 27 March 2017 14:52

C-Stores Confronting Theft

Organized retail crime (ORC)—defined as professional shoplifting by organized crime rings—is growing, with 83% of 59 merchants surveyed reporting an increase in the past year, according the National Retail Federation’s “12th annual ORC study,” conducted July 20-Aug. 19, 2016.

Sean Sportun, ICPS manager, security & loss prevention for Mac’s Convenience Stores in Canada, noted ORC is an evolving issue for the c-store industry.

While ORC usually targets big box chains with high volume items “what most fail to realize is the c-store/gas industry are the initial target for these groups when it comes to fraud payment cards and robberies,” Sportun said. “C-store retailers must ensure they have a training program in place and that it is current—this will enable employees to combat these crimes and remain safe if they encounter an incident.”

Mac’s is renowned for fighting crime, from inviting communities to take ownership of neighborhood convenience stores by participating in painting a store mural to posting images of thieves to Mac’s Crime Stoppers social media pages, so members of the community can identify them for a reward.

“Mac’s is now being studied by Harvard University on the crime prevention program’s effectiveness in reducing incidents of crime,” Sportun said. The Harvard Business Study should be available this summer.

Mac’s is also using a Tobacco Tracker program to monitor stolen tobacco cartons—a “huge success,” both in the recovery of assets and in the apprehensions of suspects. Security expert Chris McGoey, president of McGoey Security Consulting, said while ORC is an age-old issue, the label is often overused, especially in relation to convenience stores.

“What’s happening (at c-stores) is plain old shoplifting. It’s the same old story: if you have one person on duty and that person is overworked, they’re not going to be able to pay attention to potential shoplifters,” he said.

McGoey said he sees theft overall trending upward. There are more items today, more inventory issues to contend with and products are more expensive—which means theft dollar totals are higher—all contributing factors.

INTERNAL THEFT
C-stores must also contend with employee theft. The “28th Annual Retail Theft Survey” conducted June 2016 by loss prevention consulting firm Jack L. Hayes International, found one out of every 38 employees was apprehended for theft from their employer in 2015. The survey was based on approximately 3 million employees.

“The convenience industry is hit particularly hard with employee theft because of the nature of a c-store. They’re designed to be operated by one person often times without supervision,” McGoey said.

Mac’s is using technology to help matters.

“The loss prevention department implemented a variety of preventative measures to identify this type of crime, but our most effective initiative has been the introduction of our 24/7 monitoring room, which has the ability to remote access into stores through the DVR system,” Sportun said.

While ongoing advancements in video surveillance ability and quality continue to improve, McGoey warned some retailers invest too much capital in technology and then fail to use it, thinking just having the technology is a deterrent. McGoey said sticking to the basics of counting inventory, implementing cash controls, hiring and training well and monitoring customers are crucial in preventing theft. (read more)

Published in Retail News
Tuesday, 22 September 2015 16:41

Loss Prevention Council

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The Florida Retail Federation is the leading advocate for the loss prevention community at the Florida Capitol and an influential voice with legislative and regulatory agencies. FRF works for its members year-round to reduce taxes, fight over-regulation, and promote business-friendly policies. Members receive regular communications with our Team Retail legislative alerts, and up-to-date information on important changes in Florida law and regulation.

LP Council to Meet During FRF's 2016 Fall Retail Summit

The LP Council will meet on Thursday, October 27th, from 3:30-5:00 p.m., during FRF's Fall Retail Summit (October 26-28 at the Daytona Beach Shores Resort, 2637 South Atlantic Avenue, Daytona Beach Shores, FL 32118).

The LP Council meeting agenda will address the following:

  • Review of 2016 Loss Prevention Conference
  • Discussion of 2017 Loss Prevention Conference
  • Determine what the LP Council can do to serve FRF members

This will be an important meeting to attend, as we need your input to establish our 2017 program and our direction as a council.

If you are attending the LP Council meeting only – there is no charge. Please email your name, company & contact information to This email address is being protected from spambots. You need JavaScript enabled to view it.. To see complete Fall Retail Summit information, including overall agenda and reservation/registration details, please CLICK HERE.

For planning purposes, please register as soon as possible. We hope to see you next month in Daytona Beach Shores!

Tuesday, 18 August 2015 16:46

Loss Prevention Conference

2015 Loss Prevention Conference

hilton-tampa-downtownThe 2015 Loss Prevention Conference is the state’s premier event dedicated to sharing the latest industry news, trends, technology and techniques to ensure your business is better prepared. Taking place October 13 in Tampa, this popular annual event features more than 200 loss prevention professionals gathered to network, share ideas and learn how to protect their organizations against all types of retail crime.

The LP Conference is highlighted by the prestigious Law Enforcement Officer of the Year Award, which takes place October 12, the night before the Conference and honors the best of Florida’s law enforcement community – the men and women who dedicate their lives to protecting our employees and our businesses. This is a great opportunity to help retail business leaders from all across the state recognize and thank the best of the best of law enforcement.

Sponsorship Opportunities are Available!
What better way to show your commitment to our law enforcement and loss prevention community while also gaining significant exposure for your business than by sponsoring these events! YOU CAN REVEIW OUR EVENT SPONSORSHIP OPPORTUNITES HERE. Contact FRF Loss Prevention Brand Manager This email address is being protected from spambots. You need JavaScript enabled to view it. to find out how your business can be a part of this great event!

The Loss Prevention Conference will be held in Tampa, FL at Hilton Tampa Downtown, 211 North Tampa Street, Tampa, FL 33602 on October 13.

Tentative Agenda

Monday, October 12

2:00 – 5:00 p.m.

Exhibitor Move‐In

5:00 – 7:00 p.m.

Law Enforcement Officer of the Year Dinner

7:30 – 9:00 p.m. 

Early Arrivals Reception

Tuesday, October 13

7:30 – 9:00 a.m. 

Registration & Exhibitor Networking

9:00 – 9:55 a.m.

Opening General Session

10:00 – 10:50 a.m.

Workshops/Breakouts #1

10:50 – 11:10 a.m.

Break & Exhibitor Networking

11:10 – noon

Workshops/Breakouts #2

Noon – 12:55 p.m.

Lunch & Exhibitor Networking

1:00 – 1:50 p.m.

Workshops/Breakouts #3

1:50 – 2:10 p.m.

Break & Exhibitor Networking

2:10 – 3:00 p.m.

Workshops/Breakouts #4

3:00 – 4:00 p.m.

Closing General Session

4:00 – 4:30 p.m.

Last Chance to Network

2015 Conference Sponsors

Published in Events
Thursday, 08 January 2015 16:36

Loss Prevention Conference Planning Committee

JOIN THE PLANNING COMMITTEE

There are some members of the Loss Prevention Council who have already committed to be on the planning committee. Additionally, we welcome anyone else who would like to join us at Bealls' headquarters in two weeks for an important planning session in preparation of our second annual 2015 Loss Prevention Conference. This will be a high-level meeting where we will establish our program agenda, topics, speakers and sponsors. Your input is extremely valuable to the entire Loss Prevention effort in Florida! Please find information about the meeting below.

When:
Tuesday, January 20, 2015
Where:
Bealls' Headquarters at 700 13th Avenue East, Bradenton, Florida 34208
Time:
11:00 am - 4:00 pm

To RSVP or get more information about how you can get active in the Loss Prevention Council and the Conference, email Tom Jackson or call him at 614-296-6590.